Terms and Conditions
The below applies to any individual or business entity (hereinafter referred to as “the Client” or “you”) who hires or purchases goods and services from The Island Collection (hereinafter referred to as “TIC”, “us” or “we). These Terms and Conditions are deemed to be accepted by the Client upon payment of the deposit to TIC.
Have a look through our hire collection, select the items you like to make your wish list and click send! A customised quote will be prepared and emailed to you for review, along with terms and conditions of hire. For styling and planning, please email through your contact details and info about the event and we will send you a customised quote.
For Wedding and Live Music Hire, Styling and Planning: A non-refundable 50% deposit of the total cost is required within 7 days of your quote to secure your booking. The balance is required no later than 14 days prior to your requested booking date.
For Baby Equipment Hire and Babysitting: The total hire cost is required within 7 days of your quote to secure your booking.
The Client is deemed to have accepted TIC’s quote and these terms and conditions, by email acceptance to TIC or by payment of the deposit.
Our standard hire period is 3 days, unless specified in the quote. Maximum hire period for Baby and Infant Equipment Rental is 8 weeks. The Client may request an extension of the hire period, which will be at the discretion of TIC.
Pricing & Payment
There is no minimum hire charge for client pickup and return. For bookings where the client requires TIC to deliver and collect items, the minimum hire fee is $40 (excluding transport fees). All figures are exclusive of GST, unless stated otherwise.
For Wedding and Live Music Hire, Styling and Planning: A non-refundable 50% deposit of the total hire cost is required within 7 days of your quote to secure your booking. The balance is required no later than 14 days prior to your requested booking date.
For Baby Equipment Hire: The total hire cost is required within 7 days of your quote to secure your booking.
All payment (including security bond) is to be paid via bank transfer.
TIC Bank Account Details are:
The Island Collection – ANZ Bank
A security bond is required on all hire orders and is to be paid with the final balance. This amount is $100 for orders up to $499 or $200 for orders $500 and over. This will be refunded via bank transfer once all items are returned in the same condition. If damage is more than the security bond, the Client agrees to pay the outstanding balance.
Pick up & Returns
Most items can be picked up and returned from our depot at no additional delivery cost. The address will be on the invoice. All items should be returned in the same condition and packaging as they were picked up in.
Delivery and collection can be arranged at an additional cost. Please contact us if you require TIC to deliver and collect your items. Be sure to let us know your venue/drop off location and date of delivery/collection
All babysitting rates will be sent in a quote depending on timing, length of booking and number of children. Additional travel fees may occur and special rates may apply for public holidays. Babysitters come to your private address or place of local accommodation and will be based at your accommodation unless organised prior.
By accepting this booking with The Island Collection, you give consent for your child/children’s carer to administer medicine and/or authorise medical treatment as required.
The Island Collection takes every care to thoroughly interview each babysitter for their integrity, character, honesty and responsibility. The Island Collection acts as an agent for you and is not the employer of the babysitter thus company directors, agents, successors, heirs, assigns and affiliates accept no liability of responsibility for accident, injury, loss, damage or misconduct sustained by your babysitter. You or any other persons employing a babysitter via The Island Collection agree to exclude the business should any mishap or accidents occur.
All cancellations must be made in writing to firstname.lastname@example.org. Once received we will confirm via a written confirmation email. The non-refundable 50% deposit will not be returned and the following charges will also apply:
- Bookings cancelled over 30 days of the event will occur no additional charge.
- Bookings cancelled under 30 days of the event will be charged 100% of total cost.
Please note any early returns upon your own choice after the commencement of hire will not be entitled to any refund.
Given the current COVID-19 situation and uncertainty surrounding that, The Island Collection has included special terms for our clients directly impacted by COVID-19. Should NZ Government restrictions prevent the event from happening, The Island Collection will honour a transfer period for any hire or services booked with us for up to 12 months from the date of original booking, provided there is availability. The Island Collection will hold the 50% deposit or the total amount that has been paid (which ever is more) and any final balance will then be due 14 days prior to the new date. Should the event be cancelled, the payment made will not be refunded and nothing further will be charged to the client.
Please ensure all items are handled with care and repacked carefully as supplied. All packaging and bubble wrap need to be returned with your order. When using hire items outside please make sure they are protected from the weather.
Damage, Lost and Broken Items
All goods must be returned in the same manner and condition as they were hired in, and will be inspected upon return.
If there are any breakages, damage or if any items go missing (including packaging) while being hired, the Client is liable for the replacement cost. This will be deducted from the bond and any additional cost is to be paid via bank transfer. The replacement value is based on current retail value or cost to remake/fix the broken item. Please ensure all items are clean on return, if items have not been cleaned a cleaning fee will apply.
The Client is responsible for ensuring that the equipment is used in a safe and sensible manner, used only for the purpose for which it is supplied and in accordance with the manufacturer’s instructions and TIC’s instructions where necessary.
Warranties, Liability and Indemnity
TIC gives no warranty of any kind in respect of the Hired Items and hereby disclaims any warranty, whether expressed or implied, including but not limited to warranties of condition or suitability for purpose.
The Client shall indemnify and keep indemnified TIC and its employees and agents from all damages, costs, claims and demands of every description whatsoever and howsoever arising either directly or indirectly from the use, maintenance, transport or operation of the Hired Items and whether resulting from the negligence of TIC, its employees or agents.
TIC shall not be liable to the Customer or any third party for any injury, damages, costs, claims, or demands of any kind whatsoever and howsoever arising either directly or indirectly from the use, maintenance, transport or operation of the Hired Items and whether resulting from the negligence of TIC, its employees or agents.
All terms of the agreement between TIC and the Client shall be construed and enforced in accordance with the laws of New Zealand. The sole jurisdiction and venue for actions related to the subject matter of the agreement shall be New Zealand.