The below applies to any individual or business entity (hereinafter referred to as “the hirer” or “you”) who hires or purchases goods and services from The Island Collection (hereinafter referred to as “TIC”, “us” or “we). These Terms and Conditions are deemed to be accepted by the Hirer upon payment of the deposit to TIC.

Bookings
Browse through our hire collection, select the items you like to make your wish list and click send! A customised quote will be prepared and emailed to you for review, along with terms and conditions of hire. A non-refundable 50% deposit of the total hire cost is required within 7 days of your quote to secure your booking. The balance is required no later than 14 days prior to your event.

Hire Period
Our standard hire period is 3 days. Please let us know if you require items for longer periods.

Pricing & Payment
There is no minimum order.  There will be an additional delivery fee for bookings where the hirer requires TIC to deliver and collect items.

A non-refundable 50% deposit of the total hire cost is required within 7 days of your quote to secure you booking. The balance is required no later than 14 days prior to your event.

All payment (including security bond) is to be paid via bank transfer. Bank account details will be on your invoice.

Security Bond
A security bond is required on all orders and is to be paid with the final balance. This amount is $100 for orders up to $499 or $200 for orders $500 and over. This will be refunded via bank transfer once all items are returned in the same condition. If damage is more than the security bond, the hirer agrees to pay the outstanding balance.

Pick up & Returns
Most of our clients prefer to pick up and return their items directly as it reduces cost significantly on delivery. Items will be available to pick up one or two days prior to the event. The items must be returned within two days following the event. The address will be on the booking sheet.

Delivery and collection can be arranged if necessary, and fees start from $40. Please contact us if you require TIC to deliver and collect your items, and be sure to let us know your venue/drop off location and date of delivery/collection.  All items should be returned in the same condition and packaging as they were picked up in.

Cancellation
All cancellations must be made in writing. The non-refundable 50% deposit will not be returned and the following charges will also apply:

Bookings cancelled over 30 days of the event will occur no additional charge.
Bookings cancelled under 30 days of the event will be charged 100% of total cost.

Care
Please ensure all items are handled with care and repacked carefully as supplied. All packaging and bubble wrap need to be returned with your order. When using hire items outside please make sure they are protected from the weather.

Damage, Lost and Broken Items
If any breakages, damage or items go missing (including packaging) while being hired, the hirer is liable for the replacement cost. This will be deducted from the bond and any additional cost is to be paid via bank transfer. The replacement value is based on current retail value or cost to remake/fix the broken item. Please ensure all items are clean on return, if items have not been cleaned a cleaning fee will apply.
All goods must be returned in the same manner and condition as they were hired in, and will be inspected upon return.

Responsibility
TIC takes no responsibility for any injury to any party through breakage of items or other accidents during the hire period. The hirer is responsible for all items from the time they are collected until they are returned.