Terms and Conditions
The below applies to any individual or business entity (hereinafter referred to as “the Hirer” or “you”) who hires or purchases goods and services from The Island Collection (hereinafter referred to as “TIC”, “us” or “we). These Terms and Conditions are deemed to be accepted by the Hirer upon payment of the deposit to TIC.
Have a look through our hire collection, select the items you like to make your wish list and click send! A customised quote will be prepared and emailed to you for review, along with terms and conditions of hire. A non-refundable 50% deposit of the total hire cost is required within 7 days of your quote to secure your booking. The balance is required no later than 14 days prior to your requested booking date.
The Hirer is deemed to have accepted TIC’s quote and these terms and conditions, by email acceptance to TIC or payment of the deposit.
Our standard hire period is 3 days, unless specified (ie. Baby and Infant Equipment Rental). The hire period will be specified in the quote. Maximum hire period for Baby and Infant Equipment Rental is 8 weeks. The Hirer may request an extension of the hire period, which will be at the discretion of TIC.
Pricing & Payment
There is no minimum hire charge for client pickup and return. For bookings where the hirer requires TIC to deliver and collect items, the minimum hire fee is $50 (excluding transport fees). A non-refundable 50% deposit of the total hire cost is required within 7 days of your quote to secure you booking. The balance is required no later than 14 days prior to your requested date. All figures are exclusive of GST, unless stated otherwise.
All payment (including security bond) is to be paid via bank transfer. Our Bank Account Details are: Sarah Fraser 03-0259-0015295-00 (Westpac NZ)
A security bond is required on all orders and is to be paid with the final balance. This amount is $100 for orders up to $499 or $200 for orders $500 and over. This will be refunded via bank transfer once all items are returned in the same condition. If damage is more than the security bond, the Hirer agrees to pay the outstanding balance.
Pick up & Returns
Most of our clients prefer to pick up and return their items directly as it reduces cost on delivery. The address will be on the booking sheet. All items should be returned in the same condition and packaging as they were picked up in.
Delivery and collection can be arranged at an additional cost. Please contact us if you require TIC to deliver and collect your items, and be sure to let us know your venue/drop off location and date of delivery/collection.
All cancellations must be made in writing to firstname.lastname@example.org. Once received we will confirm via a written confirmation email. The non-refundable 50% deposit will not be returned and the following charges will also apply:
- Bookings cancelled over 30 days of the event will occur no additional charge.
- Bookings cancelled under 30 days of the event will be charged 100% of total cost.
Please note any early returns upon your own choice after the commencement of hire will not be entitled to any refund.
Please ensure all items are handled with care and repacked carefully as supplied. All packaging and bubble wrap need to be returned with your order. When using hire items outside please make sure they are protected from the weather.
Damage, Lost and Broken Items
All goods must be returned in the same manner and condition as they were hired in, and will be inspected upon return. If there are any breakages, damage or if any items go missing (including packaging) while being hired, the Hirer is liable for the replacement cost. This will be deducted from the bond and any additional cost is to be paid via bank transfer. The replacement value is based on current retail value or cost to remake/fix the broken item. Please ensure all items are clean on return, if items have not been cleaned a cleaning fee will apply.
The Hirer is responsible for ensuring that the equipment is used in a safe and sensible manner, used only for the purpose for which it is supplied and in accordance with the manufacturer’s instructions and TIC’s instructions where necessary.
Warranties, Liability and Indemnity
TIC gives no warranty of any kind in respect of the Hired Items and hereby disclaims any warranty, whether expressed or implied, including but not limited to warranties of condition or suitability for purpose.
The Hirer shall indemnify and keep indemnified TIC and its employees and agents from all damages, costs, claims and demands of every description whatsoever and howsoever arising either directly or indirectly from the use, maintenance, transport or operation of the Hired Items and whether resulting from the negligence of TIC, its employees or agents.
TIC shall not be liable to the Customer or any third party for any injury, damages, costs, claims, or demands of any kind whatsoever and howsoever arising either directly or indirectly from the use, maintenance, transport or operation of the Hired Items and whether resulting from the negligence of TIC, its employees or agents.
All terms of the agreement between TIC and the Hirer shall be construed and enforced in accordance with the laws of New Zealand. The sole jurisdiction and venue for actions related to the subject matter of the agreement shall be New Zealand.