Terms and Conditions
The below applies to any individual or business entity (hereinafter referred to as “the Client” or “you”) who hires or purchases goods and services from The Island Collection (hereinafter referred to as “TIC”, “us” or “we). These Terms and Conditions are deemed to be accepted by the Client upon payment of the deposit to TIC.
Bookings and payments
For Wedding and Live Music Hire, Styling and Planning: A non-refundable 50% deposit of the total cost is required within 7 days of your quote to secure your booking. The balance is required no later than 14 days prior to your requested booking date.
There is a minimum hire spend of $75, delivery/collection fees are charged in addition.
For Baby Equipment Hire: The total hire cost is required within 7 days of your quote to secure your booking.
The Client is deemed to have accepted TIC’s quote and these terms and conditions, by payment of the deposit.
Our standard hire period is two days, unless specified in the quote. Maximum hire period for Baby and Infant Equipment Rental is 8 weeks. The Client may request an extension of the hire period, which will be at the discretion of TIC.
TIC has the right to ask for a security bond.
All cancellations must be made in writing to firstname.lastname@example.org. Once received we will confirm via a written confirmation email. The non-refundable 50% deposit will not be returned and the following charges will also apply:
Bookings cancelled over 30 days of the event will occur no additional charge. Bookings cancelled under 30 days of the event will be charged 100% of total cost.
Orders can be modified up to 14 days before your event.
The cost of any item that is booked and paid for, but not used by the customer, will not be refunded.
During the COVID-19 era, bookings were allowed to be postponed to another date up until 12 months. This period has now ended, no bookings postponed during this time can now be redeemed. Any deposit paid has now been forfeited.
Please ensure all items are handled with care and repacked carefully as supplied. All packaging and bubble wrap need to be returned with your order. When using hire items outside please make sure they are protected from the weather.
Damage, Lost and Broken Items
All goods must be returned in the same manner and condition as they were hired in, and will be inspected upon return.
If there are any breakages, damage or if any items go missing (including packaging) while being hired, the Client is liable for the replacement cost. This will be deducted from the bond and any additional cost is to be paid via bank transfer. The replacement value is based on current retail value or cost to remake/fix the broken item. Please ensure all items are clean on return, if items have not been cleaned a cleaning fee will apply.
The Client is responsible for ensuring that the equipment is used in a safe and sensible manner, used only for the purpose for which it is supplied and in accordance with the manufacturer’s instructions and TIC’s instructions where necessary.
Warranties, Liability and Indemnity
TIC gives no warranty of any kind in respect of the Hired Items and hereby disclaims any warranty, whether expressed or implied, including but not limited to warranties of condition or suitability for purpose.
The Client shall indemnify and keep indemnified TIC and its employees and agents from all damages, costs, claims and demands of every description whatsoever and howsoever arising either directly or indirectly from the use, maintenance, transport or operation of the Hired Items and whether resulting from the negligence of TIC, its employees or agents.
TIC shall not be liable to the Customer or any third party for any injury, damages, costs, claims, or demands of any kind whatsoever and howsoever arising either directly or indirectly from the use, maintenance, transport or operation of the Hired Items and whether resulting from the negligence of TIC, its employees or agents.
All terms of the agreement between TIC and the Client shall be construed and enforced in accordance with the laws of New Zealand. The sole jurisdiction and venue for actions related to the subject matter of the agreement shall be New Zealand.